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Inside the Magazine

Every issue of the magazine gives you essential information about the featured character and reveals the inside story of Doctor Who.

Online Archive 20141111175641

Online Archive

With this online archive, you can both read your magazines on your PC, Smartphone or tablet, and view each section as it builds up.


It's also a fully searchable database, so you can view the collection by genre and type of vehicle and search by keyword.

Video Gallery

Check out exclusive behind the scenes content and our TV advert in our online video gallery

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Contact us

CUSTOMER SERVICES

Telephone Within Australia: 03 9872 4000

International Telephone: +61 3 9872 4000

E-mail: bissett@bissettmags.com.au

Write to: Doctor Who Collection , PO Box 3460, NUNAWADING VIC 3131



 

Frequently Asked Questions

Q. How much does it cost to subscribe?

The per issue prices in Australia are as follows: Issue 1 is $7.99 (inc. GST), and issue 2 onwards is $19.99 (inc. GST). Postage and handling costs $1 per issue. If you would like to subscribe you can do so via our subscribe page.

Q. Can I get the free gifts without subscribing?

These gifts are exclusive to subscribers, but if you would like to subscribe you can do so via our subscriptions page.

Q. What methods of payments do you accept?

You can pay by Direct Debit, Visa, or Mastercard. Please call our customer services team on (03) 9872 4000 to make the arrangements.

Q. I have received the wrong issue/s.

We will replace all your issues with the correct copies. Please post your incorrect copies to Doctor Who Figurine Collection, Bissett Magazine Service Pty Limited, PO Box 3460 Nunawading VIC 3131, with a note including your name, address, subscriber number and which issues you should have received. Alternatively, you can contact our Customer Services Team on (03) 9872 4000 or email bissett@bissettmags.com.au. Please include your name and subscription reference in the subject line.

Q. I have not received all my issues, can you help?

Our Customer Services Team can sort this out for you. If you email the team, please include your name and subscription reference in the subject line. Get in touch.

Q. How do I cancel my subscription?

You can cancel at any time giving 28 days notice – please contact our Customer Services Team at bissett@bissettmags.com.au or call (03) 9872 4000. If you email the team, please include your name and subscription reference in the subject line.

Q. How many issues are there in the collection?

We have planned 80 issues for this collection.

Q. I can't get through on the phone number given.

We have several lines dedicated to helping you, but they can be busy at peak times so please keep trying. Alternatively, please email our Customer Services Team at bissett@bissettmags.com.au.

Q. How can I get back copies?

To order back copies, please contact our Customer Services Team on (03) 9872 4000 or email bissett@bissettmags.com.au. Please note that it can take up to 21 days to deliver your back copies.

Q. What day is the collection on sale?

A new issue is on sale every other Thursday.

Q. How can I get copies if I live outside Australia?

I am sorry, this collection is only available in the UK, EIRE, Australia and USA at the moment.

Q. I can’t see some of the pages on the website. Help!

It may be a temporary problem, so please click Refresh to reload the page. If you are experiencing problems getting through to the secure order area when trying to place a subscription order, please email us at bissett@bissettmags.com.au.

Q. I can't find copies in the shops – help!

You can ask your newsagent to place a regular order for you so you can pick up your issues from them. If you need back copies you can ask your newsagent to order them for you or just contact our Customer Services team. Don’t forget if you take out a subscription, issues will be delivered direct to your door plus $1 per issue postage and handling, and you get your exclusive free gifts. Full details are given on the subscriptions page of this site.

Q. How does the premium subscription work?

Yes, as a premium subscriber you will receive the 4 FREE subscription gifts in addition to the limited-edition Dalek figurines and specially designed display base.

Q. When I start my premium subscription what issue will I start paying the additional $2.00 from?

You will start paying the extra $2.00 from issue 2 onwards, if you start your subscription at a later issue you just have to pay an additional $2.00 per issue for the issues you have missed.

Q. If I want to cancel my subscription am I entitled to a refund for my premium payments?

No you will not be refunded

Q. If I cancel my subscription am I able to pay the remaining premium payment to receive the additional items?

No, premium items are only available if the subscription is still running.

Q. When will I receive my premium items?

Every 10 issues, one Dalek will be included with your standard subs delivery