Q: Can I buy these pieces in any shops?
A: Check out mycollectionshop.com
Q: How much does it cost to subscribe and join the Collector's Club?
A: For a standard subscription we'll send you Issue 1: Ironman for only $4.95! Each issue from issue 2 onwards will be $14.95 (+$1.95 postage and handling) per issue. If you'd like to take out the Platinum Subscription and also receive 8 Fantastic Four chess pieces, Spider-Man is still only $4.95 but subsequent issues will be $16.45 (+$1.95 postage and handling). We will send you 2 issues per month, for a total charge of $29.90 plus $3.90 S&H along with the free gifts.
Q: Can I get the free gifts without joining the Collector’s Club?
A: These gifts are exclusive to collectors, but if you would like to subscribe to join the Collector’s Club you can do so via our Collector’s Club page.
Q: What methods of payments do you accept?
A: You can pay by Mastercard, American Express, Discover and Paypal. Please call or email our Customer Services Team to make the arrangements.
Q: I have not received all my issues, can you help?
A: We're sorry about that. Please contact our Customer Services Team at 866 922 8680.
Q: I have received the wrong issue/s.
A: We will replace all of your incorrect copies with the correct issues. Please contact our Customer Services Team at 866 922 8680.
Q: How do I cancel my order?
A: You can cancel at any time by contacting our Customer Services Team by phone.
Q: I can't get through on the phone number given.
A: We have several lines dedicated to helping you, but they can be busy at peak times so please keep trying. Alternatively, please email the Customer Services Team at email@example.com
Q: How can I get copies if I live outside the US?
A: This collection is also available in the United Kingdom, Ireland and Australia. Unfortunately, we cannot send copies to other countries at the moment. UK & Ireland customers please visit your site at www.marvel-chess.com, Australia customers please visit marvel-chess.com.au
Q: I can’t see some of the pages on the website. Help!
A: It may be a temporary problem, so please try refreshing the page. If you are experiencing problems getting through to the secure order area when trying to place a subscription order please email the Customer Services Team at firstname.lastname@example.org
Q: How many figurines are there in this collection?
A: There are 32 issues in a chess set and we have planned 2 sets!
Q: What happens if I change my address?
A: Please contact our Customer Services Team.