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Bergere de France
A family company for three generations, BERGERE DE FRANCE is one of the world’s top manufacturers of knitting and crochet yarns. With its unique technical know-how, BERGERE DE FRANCE shares its passion for knitting and crochet and continues to develop its sophisticated catalogue of colours and materials. Today, BERGERE DE FRANCE offers more than 30 types of yarn in a wide range of colours and inspirational Design Magazines.
Telephone: (09) 308 2871
Write To: Knit & Stitch Collection, Netlink Subscriptions, PO BOX 47-906, Ponsonby, Auckland 1144
Frequently asked questions
Q. How much does it cost to subscribe?
The per issue prices are as follows: $2.99 inc. GST for issue 1, $5.99 inc. GST for issue 2 and $10.99 inc. GST for issue 3 onwards. If you would like to subscribe you can do so via our subscription page.
Q. Can I get the free gifts without subscribing?
These gifts are exclusive to subscribers, but if you would like to subscribe you can do so via our subscribe page.
Q. What methods of payments do you accept?
You can pay by Direct Debit, Visa or Mastercard. Please call our customer services team to make the arrangements.
Q. I have received the wrong issue/s.
We will replace all your issues with the correct copies. Please post your incorrect copies to Knit & Stitch Collection, Netlink Subscriptions, PO BOX 47-906, Ponsonby, Auckland 1144, with a note including your name, address, subscriber number and which issues you should have received. Alternatively, you can contact our Customer Services Team on (09) 308 2871 or email email@example.com. Please include your name and subscription reference in the subject line.
Q. I have not received all my issues, can you help?
Our Customer Services Team can sort this out for you. If you email the team, please include your name and subscription reference in the subject line. Get in touch.
Q. How do I cancel my subscription?
You can cancel at any time giving 28 days notice – please contact our Customer Services Team at firstname.lastname@example.org or call (09) 308 2871. If you email the team, please include your name and subscription reference in the subject line.
Q. I can't get through on the phone number given.
We have several lines dedicated to helping you, but they can be busy at peak times so please keep trying. Alternatively, please email our Customer Services Team at email@example.com.
Q. How can I get back copies?
To order back copies, please contact our Customer Services Team on (09) 308 2871 or email firstname.lastname@example.org. Please note that it can take up to 21 days to deliver your back copies.
Q. I can't find copies in the shops – help!
You can ask your newsagent to place a regular order for you so you can pick up your issues from them. If you need back copies you can ask your newsagent to order them for you or just contact our Customer Services team. Don’t forget if you take out a subscription, issues will be delivered direct to your door, and you get your exclusive free gifts. Full details are given on the subscriptions page of this site.
Q. What day is the collection on sale?
A new issue is on sale every Thursday.
Q. How many issues are there?
There are 80 issues planned in the series.
Q. How can I get copies if I live outside New Zealand?
I am sorry, this collection is only available in the UK, EIRE, South Africa, New Zealand and Australia at the moment.
Q. I can’t see some of the pages on the website. Help!
It may be a temporary problem, so please click Refresh to reload the page. If you are experiencing problems getting through to the secure order area when trying to place a subscription order, please email us at email@example.com.